:root {
    /* Color Palette */
    --primary-bg: #090a16;
    --sidebar-bg: #0f1025;
    --card-bg: rgba(20, 22, 50, 0.65);
    --card-border: rgba(255, 255, 255, 0.08);
    
    --accent-blue: #00e5ff;
    --accent-blue-rgb: 0, 229, 255;
    --accent-purple: #bd00ff;
    
    --text-primary: #ffffff;
    --text-secondary: #a2a5c4;
    --text-muted: #6b6e8a;
    
    --success: #00e676;
    --warning: #ffb300;
    --danger: #ff1744;
    
    /* Effects & Layout */
    --glass-blur: blur(24px);
    --shadow-soft: 0 12px 40px rgba(0, 0, 0, 0.35);
    --shadow-glow: 0 0 20px rgba(0, 229, 255, 0.25);
    --radius-lg: 16px;
    --radius-md: 10px;
    --transition-smooth: 0.3s cubic-bezier(0.4, 0, 0.2, 1);
}

* {
    margin: 0;
    padding: 0;
    box-sizing: border-box;
    font-family: 'Outfit', sans-serif;
    scrollbar-width: thin;
    scrollbar-color: rgba(255, 255, 255, 0.1) transparent;
}

/* Custom Scrollbar styling */
::-webkit-scrollbar {
    width: 6px;
    height: 6px;
}
::-webkit-scrollbar-track {
    background: transparent;
}
::-webkit-scrollbar-thumb {
    background: rgba(255, 255, 255, 0.1);
    border-radius: 10px;
}
::-webkit-scrollbar-thumb:hover {
    background: rgba(0, 229, 255, 0.3);
}

body {
    background: var(--primary-bg);
    background-image: 
        radial-gradient(at 10% 20%, rgba(189, 0, 255, 0.12) 0px, transparent 50%),
        radial-gradient(at 90% 80%, rgba(0, 229, 255, 0.1) 0px, transparent 50%);
    color: var(--text-primary);
    min-height: 100vh;
    overflow-x: hidden;
    line-height: 1.5;
}

/* Main Wrapper & Layout */
.dashboard-wrapper {
    display: flex;
    min-height: 100vh;
    position: relative;
}

/* ----------------------------------
   SIDEBAR STYLING (GLASSMORPHIC DEEP INDIGO)
   ---------------------------------- */
.sidebar {
    width: 280px;
    background: var(--sidebar-bg);
    border-right: 1px solid var(--card-border);
    display: flex;
    flex-direction: column;
    padding: 2rem 1.5rem;
    position: fixed;
    height: 100vh;
    z-index: 100;
    transition: var(--transition-smooth);
}

.sidebar-brand {
    display: flex;
    align-items: center;
    gap: 12px;
    margin-bottom: 3.5rem;
    padding-left: 8px;
}

.sidebar-logo {
    height: 48px;
    width: 48px;
    border-radius: 10px;
    border: 2px solid rgba(255, 255, 255, 0.1);
    background: white;
}

.brand-text h2 {
    font-size: 1.3rem;
    font-weight: 800;
    color: var(--text-primary);
    line-height: 1.1;
    letter-spacing: -0.5px;
}

.brand-text span {
    font-size: 0.75rem;
    font-weight: 600;
    color: var(--accent-blue);
    letter-spacing: 1px;
    text-transform: uppercase;
}

.sidebar-menu {
    display: flex;
    flex-direction: column;
    gap: 8px;
    flex: 1;
}

.menu-item {
    display: flex;
    align-items: center;
    gap: 16px;
    padding: 14px 18px;
    border-radius: var(--radius-md);
    color: var(--text-secondary);
    text-decoration: none;
    font-weight: 500;
    transition: var(--transition-smooth);
    border: 1px solid transparent;
}

.menu-item:hover {
    color: var(--text-primary);
    background: rgba(255, 255, 255, 0.03);
}

.menu-item.active {
    color: var(--accent-blue);
    background: rgba(0, 229, 255, 0.08);
    border-color: rgba(0, 229, 255, 0.2);
    box-shadow: 0 4px 20px rgba(0, 229, 255, 0.05);
}

.menu-item.active .menu-icon {
    transform: scale(1.1);
}

.menu-icon {
    font-size: 1.25rem;
    transition: var(--transition-smooth);
}

.menu-label {
    flex: 1;
    font-size: 0.95rem;
}

.badge-count {
    background: rgba(0, 229, 255, 0.15);
    color: var(--accent-blue);
    padding: 2px 8px;
    border-radius: 20px;
    font-size: 0.75rem;
    font-weight: 700;
    border: 1px solid rgba(0, 229, 255, 0.2);
}

.badge-count.warning {
    background: rgba(255, 23, 68, 0.15);
    color: var(--danger);
    border-color: rgba(255, 23, 68, 0.2);
}

.sidebar-footer {
    padding-top: 1.5rem;
    border-top: 1px solid var(--card-border);
}

.back-home-btn {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 12px;
    border-radius: var(--radius-md);
    color: var(--text-secondary);
    text-decoration: none;
    font-size: 0.9rem;
    font-weight: 600;
    transition: var(--transition-smooth);
}

.back-home-btn:hover {
    color: var(--text-primary);
    background: rgba(255, 255, 255, 0.03);
}

/* ----------------------------------
   MAIN WORKSPACE & HEADER
   ---------------------------------- */
.main-content {
    flex: 1;
    margin-left: 280px;
    padding: 2.5rem;
    display: flex;
    flex-direction: column;
    gap: 2.5rem;
    min-height: 100vh;
    transition: var(--transition-smooth);
}

.main-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 1.5rem;
}

.header-left {
    display: flex;
    align-items: center;
    gap: 1rem;
}

.header-title h1 {
    font-size: 2rem;
    font-weight: 800;
    color: var(--text-primary);
    letter-spacing: -0.5px;
    margin-bottom: 2px;
}

.header-title p {
    font-size: 0.9rem;
    color: var(--text-secondary);
}

.header-right {
    display: flex;
    align-items: center;
    gap: 1.5rem;
}

.live-indicator {
    display: flex;
    align-items: center;
    gap: 8px;
    background: rgba(255, 255, 255, 0.03);
    padding: 6px 14px;
    border-radius: 30px;
    font-size: 0.75rem;
    font-weight: 700;
    letter-spacing: 1px;
    color: var(--success);
    border: 1px solid rgba(0, 230, 118, 0.15);
}

.pulse-dot {
    height: 8px;
    width: 8px;
    background: var(--success);
    border-radius: 50%;
    box-shadow: 0 0 10px var(--success);
    animation: pulseGlow 1.5s infinite;
}

@keyframes pulseGlow {
    0% { transform: scale(0.9); opacity: 0.6; }
    50% { transform: scale(1.15); opacity: 1; box-shadow: 0 0 15px var(--success); }
    100% { transform: scale(0.9); opacity: 0.6; }
}

/* ----------------------------------
   BUTTONS
   ---------------------------------- */
.btn {
    display: inline-flex;
    align-items: center;
    gap: 10px;
    padding: 12px 24px;
    border-radius: 50px;
    font-weight: 600;
    font-size: 0.9rem;
    cursor: pointer;
    border: none;
    transition: var(--transition-smooth);
}

.btn-glowing-accent {
    background: linear-gradient(135deg, var(--accent-blue), #00a8ff);
    color: #05060f;
    box-shadow: var(--shadow-glow);
}

.btn-glowing-accent:hover {
    transform: translateY(-2px);
    box-shadow: 0 0 25px rgba(0, 229, 255, 0.45);
}

.btn-secondary-modal {
    background: rgba(255, 255, 255, 0.05);
    color: var(--text-primary);
    border: 1px solid var(--card-border);
}

.btn-secondary-modal:hover {
    background: rgba(255, 255, 255, 0.08);
}

.btn-resolve {
    padding: 6px 14px;
    border-radius: 20px;
    font-size: 0.8rem;
    font-weight: 700;
    cursor: pointer;
    border: 1px solid rgba(0, 230, 118, 0.3);
    background: rgba(0, 230, 118, 0.1);
    color: var(--success);
    transition: var(--transition-smooth);
}

.btn-resolve:hover {
    background: var(--success);
    color: #05060f;
    box-shadow: 0 0 15px rgba(0, 230, 118, 0.3);
}

/* ----------------------------------
   GLASS CARD UTILITY
   ---------------------------------- */
.glass-card {
    background: var(--card-bg);
    backdrop-filter: var(--glass-blur);
    -webkit-backdrop-filter: var(--glass-blur);
    border: 1px solid var(--card-border);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-soft);
    padding: 1.8rem;
    transition: var(--transition-smooth);
}

.glass-card:hover {
    border-color: rgba(255, 255, 255, 0.12);
}

/* ----------------------------------
   TAB PANE STYLING
   ---------------------------------- */
.tab-pane {
    display: none;
    flex-direction: column;
    gap: 2.2rem;
    animation: fadeInTab 0.4s ease-out;
}

.tab-pane.active {
    display: flex;
}

@keyframes fadeInTab {
    from { opacity: 0; transform: translateY(12px); }
    to { opacity: 1; transform: translateY(0); }
}

/* ----------------------------------
   1. OVERVIEW METRICS & PANELS
   ---------------------------------- */
.metrics-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(320px, 1fr));
    gap: 1.8rem;
}

.metric-card {
    position: relative;
    overflow: hidden;
}

.metric-card::after {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    width: 4px;
    height: 100%;
}

.purple-glow::after { background: var(--accent-purple); }
.blue-glow::after { background: var(--accent-blue); }
.emerald-glow::after { background: var(--success); }

.metric-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 1.2rem;
}

.metric-icon {
    font-size: 1.6rem;
    background: rgba(255, 255, 255, 0.03);
    height: 48px;
    width: 48px;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: 12px;
    border: 1px solid var(--card-border);
}

.metric-trend {
    font-size: 0.75rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 1px;
    padding: 3px 10px;
    border-radius: 20px;
}

.metric-trend.positive {
    background: rgba(0, 229, 255, 0.1);
    color: var(--accent-blue);
}

.metric-trend.danger {
    background: rgba(255, 23, 68, 0.1);
    color: var(--danger);
}

.metric-value {
    font-size: 2.5rem;
    font-weight: 800;
    color: var(--text-primary);
    margin-bottom: 2px;
    letter-spacing: -1px;
}

.metric-label {
    font-size: 0.9rem;
    color: var(--text-secondary);
    margin-bottom: 1.5rem;
}

.metric-footer {
    display: flex;
    align-items: center;
    gap: 8px;
    font-size: 0.85rem;
    font-weight: 600;
}

.metric-footer .open-label {
    color: var(--warning);
}

.metric-footer .resolved-label {
    color: var(--success);
}

.metric-footer .sep {
    color: var(--text-muted);
}

.metric-progress-bar {
    width: 100%;
    height: 6px;
    background: rgba(255, 255, 255, 0.05);
    border-radius: 10px;
    overflow: hidden;
    margin-top: 12px;
}

.metric-progress-bar .progress {
    height: 100%;
    background: linear-gradient(90deg, var(--success), #00e676);
    border-radius: 10px;
    transition: width 1s cubic-bezier(0.4, 0, 0.2, 1);
}

/* Overview Panels Section */
.dashboard-panels {
    display: grid;
    grid-template-columns: 4fr 5fr;
    gap: 1.8rem;
}

.panel-header {
    margin-bottom: 1.8rem;
    padding-bottom: 1rem;
    border-bottom: 1px solid var(--card-border);
}

.panel-header h3 {
    font-size: 1.15rem;
    font-weight: 700;
    color: var(--text-primary);
}

.panel-header p {
    font-size: 0.85rem;
    color: var(--text-secondary);
}

/* Category breakdown rendering */
.category-chart-simulation {
    display: flex;
    flex-direction: column;
    gap: 1.2rem;
}

.category-row {
    display: flex;
    flex-direction: column;
    gap: 6px;
}

.category-row-meta {
    display: flex;
    justify-content: space-between;
    font-size: 0.85rem;
    font-weight: 600;
}

.category-label {
    color: var(--text-secondary);
}

.category-count {
    color: var(--text-primary);
}

.category-bar-wrapper {
    width: 100%;
    height: 8px;
    background: rgba(255, 255, 255, 0.04);
    border-radius: 4px;
    overflow: hidden;
}

.category-bar {
    height: 100%;
    background: linear-gradient(90deg, var(--accent-blue), #0088ff);
    border-radius: 4px;
}

/* Recent activities logs rendering */
.activities-log {
    display: flex;
    flex-direction: column;
    gap: 14px;
    max-height: 380px;
    overflow-y: auto;
    padding-right: 8px;
}

.activity-item {
    display: flex;
    align-items: flex-start;
    gap: 12px;
    padding: 12px;
    border-radius: var(--radius-md);
    background: rgba(255, 255, 255, 0.02);
    border: 1px solid rgba(255, 255, 255, 0.02);
    font-size: 0.85rem;
}

.activity-badge {
    height: 24px;
    width: 24px;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: 50%;
    font-size: 0.75rem;
    flex-shrink: 0;
}

.activity-badge.lead { background: rgba(189, 0, 255, 0.15); }
.activity-badge.fault { background: rgba(0, 229, 255, 0.15); }
.activity-badge.resolve { background: rgba(0, 230, 118, 0.15); }

.activity-details {
    flex: 1;
}

.activity-details strong {
    color: var(--text-primary);
}

.activity-details p {
    color: var(--text-secondary);
    margin-top: 2px;
}

.activity-time {
    color: var(--text-muted);
    font-size: 0.75rem;
    margin-top: 4px;
    display: block;
}

.empty-log-state {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    padding: 4rem 1rem;
    text-align: center;
    color: var(--text-muted);
}

.empty-log-state span {
    font-size: 2.2rem;
    margin-bottom: 10px;
}

/* ----------------------------------
   TOOLBAR (FILTERS & SEARCH BOARDS)
   ---------------------------------- */
.toolbar {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 1.5rem;
    padding: 1.2rem 1.8rem !important;
}

.search-box {
    display: flex;
    align-items: center;
    gap: 10px;
    background: rgba(0, 0, 0, 0.2);
    border: 1px solid var(--card-border);
    padding: 10px 16px;
    border-radius: 30px;
    width: 380px;
    max-width: 100%;
}

.search-box input {
    background: transparent;
    border: none;
    color: var(--text-primary);
    outline: none;
    font-size: 0.9rem;
    width: 100%;
}

.search-box input::placeholder {
    color: var(--text-muted);
}

.filter-group {
    display: flex;
    align-items: center;
    gap: 1rem;
}

.premium-select {
    background: rgba(0, 0, 0, 0.2);
    border: 1px solid var(--card-border);
    color: var(--text-primary);
    padding: 10px 18px;
    border-radius: 30px;
    outline: none;
    cursor: pointer;
    font-size: 0.85rem;
    font-weight: 500;
    transition: var(--transition-smooth);
}

.premium-select:hover {
    border-color: rgba(255, 255, 255, 0.15);
}

.premium-select option {
    background: var(--sidebar-bg);
    color: var(--text-primary);
}

.filter-options {
    display: flex;
    align-items: center;
    gap: 8px;
}

.filter-pill {
    background: rgba(255, 255, 255, 0.03);
    color: var(--text-secondary);
    border: 1px solid var(--card-border);
    padding: 8px 18px;
    border-radius: 20px;
    font-size: 0.8rem;
    font-weight: 600;
    cursor: pointer;
    transition: var(--transition-smooth);
}

.filter-pill:hover {
    color: var(--text-primary);
    background: rgba(255, 255, 255, 0.05);
}

.filter-pill.active {
    background: rgba(0, 229, 255, 0.1);
    color: var(--accent-blue);
    border-color: rgba(0, 229, 255, 0.25);
}

/* ----------------------------------
   CARDS CONTAINER & LAYOUTS (LEADS / FAULTS)
   ---------------------------------- */
.cards-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(360px, 1fr));
    gap: 1.8rem;
}

.ticket-card {
    position: relative;
    border-left: 4px solid transparent;
}

.ticket-card.open-status {
    border-left-color: var(--warning);
}

.ticket-card.resolved-status {
    border-left-color: var(--success);
}

.card-top {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    margin-bottom: 1.2rem;
}

.ticket-meta {
    display: flex;
    flex-direction: column;
    gap: 4px;
}

.ticket-id {
    font-size: 0.75rem;
    font-weight: 700;
    color: var(--accent-blue);
    background: rgba(0, 229, 255, 0.08);
    padding: 2px 8px;
    border-radius: 4px;
    width: fit-content;
}

.ticket-date {
    font-size: 0.75rem;
    color: var(--text-muted);
}

/* Status markers */
.status-tag {
    font-size: 0.75rem;
    font-weight: 800;
    padding: 4px 10px;
    border-radius: 4px;
    letter-spacing: 0.5px;
    text-transform: uppercase;
}

.status-tag.open {
    background: rgba(255, 179, 0, 0.15);
    color: var(--warning);
    border: 1px solid rgba(255, 179, 0, 0.25);
    animation: pulseOpen 2s infinite;
}

.status-tag.resolved {
    background: rgba(0, 230, 118, 0.15);
    color: var(--success);
    border: 1px solid rgba(0, 230, 118, 0.25);
}

@keyframes pulseOpen {
    0% { opacity: 0.85; }
    50% { opacity: 1; box-shadow: 0 0 10px rgba(255, 179, 0, 0.15); }
    100% { opacity: 0.85; }
}

.customer-name-block {
    margin-bottom: 1.2rem;
}

.customer-name-block h4 {
    font-size: 1.2rem;
    font-weight: 700;
    color: var(--text-primary);
}

.customer-phone {
    font-size: 0.85rem;
    color: var(--text-secondary);
    margin-top: 2px;
}

/* Details list inside cards */
.details-list {
    display: flex;
    flex-direction: column;
    gap: 8px;
    padding-top: 1rem;
    border-top: 1px solid var(--card-border);
    margin-bottom: 1.5rem;
}

.detail-row {
    display: flex;
    align-items: flex-start;
    gap: 10px;
    font-size: 0.85rem;
}

.detail-icon {
    font-size: 1rem;
    flex-shrink: 0;
}

.detail-content {
    color: var(--text-secondary);
    line-height: 1.4;
}

.detail-content strong {
    color: var(--text-primary);
}

.card-actions {
    display: flex;
    justify-content: flex-end;
}

/* ----------------------------------
   CUSTOMER CRM DIRECTORY TABLE
   ---------------------------------- */
.table-wrapper {
    padding: 0 !important;
    overflow-x: auto;
}

.crm-table {
    width: 100%;
    border-collapse: collapse;
    text-align: left;
    font-size: 0.9rem;
}

.crm-table th, .crm-table td {
    padding: 1.2rem 1.8rem;
}

.crm-table th {
    background: rgba(0, 0, 0, 0.15);
    color: var(--text-primary);
    font-weight: 700;
    text-transform: uppercase;
    font-size: 0.75rem;
    letter-spacing: 1px;
    border-bottom: 1px solid var(--card-border);
}

.crm-table tbody tr {
    border-bottom: 1px solid rgba(255, 255, 255, 0.03);
    transition: var(--transition-smooth);
}

.crm-table tbody tr:hover {
    background: rgba(255, 255, 255, 0.02);
}

.crm-table tbody tr:last-child {
    border-bottom: none;
}

.tbl-name {
    font-weight: 700;
    color: var(--text-primary);
}

.tbl-address {
    color: var(--text-secondary);
    max-width: 320px;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.tbl-tech {
    display: flex;
    flex-direction: column;
    gap: 2px;
}

.tbl-tech strong {
    color: var(--text-primary);
    font-weight: 600;
    font-size: 0.85rem;
}

.tbl-tech span {
    color: var(--text-muted);
    font-size: 0.75rem;
}

/* ----------------------------------
   QUICK LOG TICKET FORM MODAL
   ---------------------------------- */
.modal-overlay {
    position: fixed;
    top: 0;
    left: 0;
    width: 100vw;
    height: 100vh;
    background: rgba(5, 6, 15, 0.8);
    backdrop-filter: blur(10px);
    -webkit-backdrop-filter: blur(10px);
    display: flex;
    align-items: center;
    justify-content: center;
    z-index: 1000;
    opacity: 0;
    pointer-events: none;
    transition: opacity 0.3s ease;
}

.modal-overlay.active {
    opacity: 1;
    pointer-events: auto;
}

.modal-container {
    width: 600px;
    max-width: 90%;
    transform: scale(0.9);
    transition: transform 0.3s cubic-bezier(0.4, 0, 0.2, 1);
}

.modal-overlay.active .modal-container {
    transform: scale(1);
}

.modal-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding-bottom: 1.2rem;
    border-bottom: 1px solid var(--card-border);
    margin-bottom: 1.8rem;
}

.modal-header h3 {
    font-size: 1.3rem;
    font-weight: 800;
    letter-spacing: -0.5px;
}

.close-btn {
    background: transparent;
    border: none;
    font-size: 1.6rem;
    color: var(--text-secondary);
    cursor: pointer;
    transition: var(--transition-smooth);
}

.close-btn:hover {
    color: var(--text-primary);
}

.modal-form {
    display: flex;
    flex-direction: column;
    gap: 1.2rem;
}

.form-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 1.2rem;
}

.form-group {
    display: flex;
    flex-direction: column;
    gap: 6px;
}

.form-group label {
    font-size: 0.8rem;
    font-weight: 700;
    color: var(--text-secondary);
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.form-group input, .form-group textarea {
    background: rgba(0, 0, 0, 0.25);
    border: 1px solid var(--card-border);
    border-radius: var(--radius-md);
    color: var(--text-primary);
    padding: 12px 16px;
    outline: none;
    font-size: 0.9rem;
    transition: var(--transition-smooth);
}

.form-group input:focus, .form-group textarea:focus, .form-group select:focus {
    border-color: var(--accent-blue);
    box-shadow: 0 0 10px rgba(0, 229, 255, 0.15);
}

.modal-actions {
    display: flex;
    justify-content: flex-end;
    gap: 1rem;
    padding-top: 1rem;
    border-top: 1px solid var(--card-border);
    margin-top: 1rem;
}

/* ----------------------------------
   TOAST NOTIFICATION FLOATER
   ---------------------------------- */
.toast-container {
    position: fixed;
    bottom: 24px;
    right: 24px;
    display: flex;
    flex-direction: column;
    gap: 10px;
    z-index: 1100;
}

.toast {
    background: rgba(20, 22, 50, 0.95);
    backdrop-filter: var(--glass-blur);
    border: 1px solid var(--card-border);
    padding: 14px 22px;
    border-radius: var(--radius-md);
    box-shadow: var(--shadow-soft);
    color: var(--text-primary);
    display: flex;
    align-items: center;
    gap: 12px;
    font-size: 0.85rem;
    font-weight: 600;
    min-width: 280px;
    max-width: 400px;
    border-left: 4px solid var(--accent-blue);
    animation: slideInToast 0.3s cubic-bezier(0.4, 0, 0.2, 1) forwards;
}

.toast.success { border-left-color: var(--success); }
.toast.error { border-left-color: var(--danger); }
.toast.info { border-left-color: var(--accent-blue); }

@keyframes slideInToast {
    from { transform: translateX(100%); opacity: 0; }
    to { transform: translateX(0); opacity: 1; }
}

.toast.fade-out {
    animation: fadeOutToast 0.4s ease forwards;
}

@keyframes fadeOutToast {
    to { transform: translateY(-10px); opacity: 0; }
}

/* ----------------------------------
   RESPONSIVE LAYOUT MEDIA BREAKPOINTS
   ---------------------------------- */
.menu-toggle-btn {
    display: none;
    flex-direction: column;
    gap: 5px;
    cursor: pointer;
    z-index: 200;
    padding: 6px;
    border-radius: 4px;
    background: rgba(255, 255, 255, 0.02);
}

.menu-toggle-btn span {
    width: 20px;
    height: 2px;
    background-color: var(--text-primary);
    transition: var(--transition-smooth);
}

@media (max-width: 1200px) {
    .dashboard-panels {
        grid-template-columns: 1fr;
    }
}

@media (max-width: 992px) {
    .sidebar {
        transform: translateX(-100%);
    }
    .sidebar.active {
        transform: translateX(0);
    }
    .main-content {
        margin-left: 0;
        padding: 1.8rem;
    }
    .menu-toggle-btn {
        display: flex;
    }
    /* Animate menu toggle to X */
    .sidebar.active ~ .main-content .menu-toggle-btn span:nth-child(1) {
        transform: rotate(45deg) translate(5px, 5px);
    }
    .sidebar.active ~ .main-content .menu-toggle-btn span:nth-child(2) {
        opacity: 0;
    }
    .sidebar.active ~ .main-content .menu-toggle-btn span:nth-child(3) {
        transform: rotate(-45deg) translate(5px, -5px);
    }
}

@media (max-width: 768px) {
    .main-header {
        flex-direction: column;
        align-items: flex-start;
        gap: 1rem;
    }
    .header-right {
        width: 100%;
        justify-content: space-between;
    }
    .toolbar {
        flex-direction: column;
        align-items: stretch;
        gap: 1rem;
    }
    .search-box {
        width: 100%;
    }
    .filter-group {
        flex-direction: column;
        align-items: stretch;
    }
    .metrics-grid {
        grid-template-columns: 1fr;
    }
    .form-row {
        grid-template-columns: 1fr;
    }
}

/* ----------------------------------
   SECURE PORTAL LOGIN OVERLAY
   ---------------------------------- */
.login-overlay {
    position: fixed;
    top: 0;
    left: 0;
    width: 100vw;
    height: 100vh;
    background: rgba(5, 6, 22, 0.96);
    background-image: 
        radial-gradient(at 10% 20%, rgba(189, 0, 255, 0.15) 0px, transparent 50%),
        radial-gradient(at 90% 80%, rgba(0, 229, 255, 0.15) 0px, transparent 50%);
    backdrop-filter: blur(35px);
    -webkit-backdrop-filter: blur(35px);
    display: flex;
    align-items: center;
    justify-content: center;
    z-index: 2000;
    opacity: 0;
    pointer-events: none;
    transition: opacity 0.5s cubic-bezier(0.4, 0, 0.2, 1);
}

.login-overlay.active {
    opacity: 1;
    pointer-events: auto;
}

.login-box {
    width: 440px;
    max-width: 90%;
    padding: 3rem 2.5rem !important;
    border: 1px solid rgba(0, 229, 255, 0.25) !important;
    box-shadow: 0 15px 50px rgba(0, 0, 0, 0.5), 0 0 30px rgba(0, 229, 255, 0.15) !important;
    transform: translateY(20px);
    transition: transform 0.5s cubic-bezier(0.4, 0, 0.2, 1);
}

.login-overlay.active .login-box {
    transform: translateY(0);
}

.login-brand {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 12px;
    margin-bottom: 2.5rem;
    text-align: center;
}

.login-logo {
    height: 64px;
    width: 64px;
    border-radius: 12px;
    background: white;
    padding: 2px;
    border: 2px solid rgba(255, 255, 255, 0.1);
    box-shadow: 0 0 15px rgba(0, 229, 255, 0.2);
}

.login-brand h2 {
    font-size: 1.6rem;
    font-weight: 800;
    margin-bottom: 0px;
    color: var(--text-primary);
}

.login-brand span {
    font-size: 0.8rem;
    font-weight: 700;
    color: var(--accent-blue);
    text-transform: uppercase;
    letter-spacing: 1px;
}

@keyframes shakeError {
    0%, 100% { transform: translateX(0); }
    20%, 60% { transform: translateX(-8px); }
    40%, 80% { transform: translateX(8px); }
}

.shake-anim {
    animation: shakeError 0.4s ease-in-out;
}

/* ----------------------------------
   LAYOUT SWITCHERS
   ---------------------------------- */
.layout-switcher {
    display: flex;
    gap: 4px;
    background: rgba(0, 0, 0, 0.2);
    border: 1px solid var(--card-border);
    padding: 4px;
    border-radius: 30px;
    margin-left: auto;
}

.layout-btn {
    background: transparent;
    border: none;
    color: var(--text-secondary);
    padding: 6px 14px;
    border-radius: 20px;
    font-size: 0.8rem;
    font-weight: 600;
    cursor: pointer;
    transition: var(--transition-smooth);
}

.layout-btn:hover {
    color: var(--text-primary);
    background: rgba(255, 255, 255, 0.03);
}

.layout-btn.active {
    background: rgba(0, 229, 255, 0.12);
    color: var(--accent-blue);
    border: 1px solid rgba(0, 229, 255, 0.2);
}

/* ----------------------------------
   LIST VIEW OVERRIDES
   ---------------------------------- */
.cards-grid.list-view {
    grid-template-columns: 1fr;
    gap: 1.2rem;
}

.cards-grid.list-view .ticket-card {
    display: flex;
    flex-direction: row;
    align-items: center;
    justify-content: space-between;
    gap: 2rem;
    padding: 1.4rem 2rem;
}

.cards-grid.list-view .ticket-card .card-top {
    margin-bottom: 0;
    flex-direction: column;
    align-items: flex-start;
    gap: 6px;
    width: 150px;
    flex-shrink: 0;
}

.cards-grid.list-view .ticket-card .customer-name-block {
    margin-bottom: 0;
    width: 220px;
    flex-shrink: 0;
}

.cards-grid.list-view .ticket-card .details-list {
    margin-bottom: 0;
    padding-top: 0;
    border-top: none;
    flex-direction: row;
    flex: 1;
    gap: 2rem;
    flex-wrap: wrap;
}

.cards-grid.list-view .ticket-card .detail-row {
    margin-bottom: 0;
}

.cards-grid.list-view .ticket-card .card-actions {
    width: 160px;
    flex-shrink: 0;
    display: flex;
    justify-content: flex-end;
}

@media (max-width: 992px) {
    .cards-grid.list-view .ticket-card {
        flex-direction: column;
        align-items: stretch;
        gap: 1.2rem;
        padding: 1.8rem;
    }
    .cards-grid.list-view .ticket-card .card-top,
    .cards-grid.list-view .ticket-card .customer-name-block,
    .cards-grid.list-view .ticket-card .details-list,
    .cards-grid.list-view .ticket-card .card-actions {
        width: 100%;
        flex-shrink: 1;
    }
    .cards-grid.list-view .ticket-card .card-top {
        flex-direction: row;
        justify-content: space-between;
        align-items: center;
    }
    .cards-grid.list-view .ticket-card .details-list {
        flex-direction: column;
        gap: 8px;
        padding-top: 1rem;
        border-top: 1px solid var(--card-border);
    }
    .cards-grid.list-view .ticket-card .card-actions {
        margin-top: 0.5rem;
    }
}